A note from Owner/Trainer Mike Deathe:
We are not trying to be a pain with the making you read the Fine Print, FAQ or Read First section of the website. Instead, we are trying to make sure you…the client, and me…the Dog Trainer, are a good fit!
Because, trust me, if we don’t jive on both a personal and training technique perspective, your dog will be the one to suffer. So please bear with us and take a minute to read all the sections, and really think about the commitment you are making in both consistency and frequency.
If at any point you don’t feel the fit is right, just let us know and we would be happy to share information with you on several other great trainers here in KC that might be a better fit for you and your dog. My goal is to be as transparent as possible so that you are going into the training process knowing exactly what to expect. (We even changed the text of extra-important things to RED and sections pertaining to complex cases such as Fear, Reactivity, Aggression or Separation Anxiety, etc are in GREEN.)
That is my promise to you…. Mike
Attending classes or sessions are up to you
There is more about this later but it is important enough to mention twice and put as the first thing you read…
- We require a non-refundable $50 deposit before scheduling your training sessions on our calendar (deposit is deducted from total amount due). Dog training is both a commitment in time and money, not only for the owner but also for the trainer as well. If there are any questions, please call 913-269-7595 and discuss before signing up.
Private In-Home Sessions include driving mileage of 20 miles each way from Shawnee, KS. Any location further than the included 40 miles of travel is an additional $1.00 per mile. So, if you are 25 miles from Shawnee, the extra charge per visit would be $10.00 per visit…$5.00 each way of coverage.
Behavior History Questionnaire is required for all training sessions (even consults and phone calls) …no exceptions! It helps us plan and know what issues an owner is having, as well as giving us insights into what things have been tried and where we will be heading in training. This questionnaire is due within 48-hours of setting your appointment(s). If we do not receive both the Behavior History form, your appointment(s) will be opened back up on the calendar for other clients and rescheduled once the questionnaire has been received.
Due to spam blockers and anti-virus software, some clients may have issues with submitting the Behavior History form online. If this happens, or you see a message that says it “looks spammy”, we recommend you take screenshots of the completed form (or take photos with your phone) and email those images to us. There is also a link at the top of the page for you to download the form to fill out by hand and then you will have to scan the document and email it back to us. (If you don’t have a scanner, you can also take photos of the completed form to email back to us.)
Aggressive Dogs have an additional fee per session. An aggressive dog is one that has a bite history with dogs or people. A trainer may also deem a dog as aggressive during training. The aggressive dog fee is $40.00 per session.
Some aggressive dogs might be required to wear a muzzle. That, in itself, is a training process to condition and positively associate wearing the muzzle. This muzzle training will have to be accomplished before we can continue with any other training.
Crate use may also be required in cases of aggression, in order to keep both dogs and people safe when they are entering and/or leaving the home. Again, crate training will have to be accomplished prior to starting any other techniques.
Consulting with your veterinarian and/or including pharmacological medicines can sometime be helpful, and in some cases might also be necessary.
My first goal in dealing with any aggressive dog will be management techniques that safeguard both the dog and the people around them. Then we can proceed with working on other training protocols.
IF YOU SHOULD CHOOSE TO TRAIN A DOG THAT FALLS INTO THIS CATEGORY, OR ONE THAT HAS A BITE HISTORY, YOU ACCEPT ALL RESPONSIBILITY FOR THE ACTIONS OF THIS DOG. BE SURE YOU ARE WILLING TO PUT IN THE TIME, ATTENTION AND PRACTICE WITH THE DOG; NOT TO MENTION, ACCEPTING CIVIL AND LEGAL RESPONSIBILITIES.
Other Unique Dog Training Scenarios:
Cases dealing with Fear, Reactivity, Aggression or Separation Anxiety may have the first session will be split into 2 video sessions so we can discuss questions, assign prep-work/homework… This may require the purchase of books, videos or equipment depending on the case and moving on to the in-person portion of the training will not begin till completed.
Kids and Dogs:
Simply put, dogs and kids should never be left alone. This is the common denominator to just about all dog/child bite incidents I work with! That being said, if I believe that kids and dogs should not be left alone, then it should go without saying that I also believe kids should not be alone in public with their dogs or have other kids around their dogs without parental supervision.
Let’s face it, if you are buying a dog for the kids, that dog really belongs to you, the parents. The kids are there to be taught by you after I teach you how to manage the dog. I only say this because, allowing kids and dogs to be alone unsupervised has led to many a dog having to be euthanized.
Splitting Hour Sessions into Half Hour Sessions?
In cases of aggression, anxiety, fear or shyness, some dogs will not be able to handle a full hour of training (same goes for their owners). In some cases, we might make sessions 30-minutes vs. 1-hour. We will simply increase the visits to make sure the agreed upon training time is met. So, three 1-hour sessions might become six 30-minute sessions. There will be an additional charge for the extra sessions…we charge an additional 1/2 price of the regular package to cover the extra mileage and time. This actually gives the dogs additional time to practice smaller amounts of work; which, with dogs like this, is extremely helpful! This decision will be made with the client and only done if client agrees.
For example: The Gold Package is $350 for three 1-hour sessions. To split this into six 30-minutes sessions, the split total would be $525 ($350+$175=$525) to cover the additional three 30-minute sessions. The Platinum package is $470 for five 1-hour sessions, so to split this into ten 30-minute sessions, the total would be $705 ($470+$235=$705) to cover the additional five 30-minute sessions.
Lapses in Training:
We understand that life sometimes gets in the way and that lapses in training can happen. However, if any lapses exceed 12 months, any remaining sessions will be forfeited with no refunds. To resume training, you will need to go through the sign-up process again and pay for a new package.
If your dog is at a point in training where sessions are held outside, it may be necessary to make some schedule changes for the safety of your dog as well as both for you and the trainer:
- If the temp is above 90 degrees (and/or the heat index is unsafe)
- If the temp is below freezing or dangerous windchill
- If there is an active storm (snow, ice, rain, thunder, etc.)
Training sessions will be canceled for the day and rescheduled. There will be no rescheduling fee, but please understand that the timing of the reschedule date will be based on availability. This weather policy is to protect both you and your dog and we hope you understand. Dogs can be very stoic regarding pain, and we want to prevent everything from blistered pads, frozen toes, heat exhaustion, heat stroke, and the anxiety created by storms and thunder. If you have any questions about this policy, please call us before scheduling your training.
This only happens for half the year but you need to be aware that any sessions after 5pm during the fall and winter will most likely be held in the dark. If we are working on leash skills or dog reactivity, this will have to be done outside in the dark. If this is an issue, please keep this in mind and schedule sessions that are earlier in the day.
Doggy Day Care:
Many shelter dogs have limited histories and behavior cannot always be predicted. Management and caution will be required until you have enough time and experience with the dog to understand his or her body language and personality. Behavior will be different in each and all new situations that you will choose to put the dog in.
Many times, we recommend Doggy Day-Cares to help with energy and social skills (for non-aggression cases). Even though you think you know your dog, each and every situation is different, and you must be prepared to accept responsibility for any damage your dog may cause and conversely accept the possibility of your dog being damaged in an argument with other dogs.
Not all humans get along together and neither will all dogs. Make sure to interview and tour all the facilities you are interested in and be totally honest with them about your dog, and all of their issues.
Private In-Home Training Sessions – Evening & Weekend Fees:
- Our normal sessions are held during daytime hours Monday – Friday.
- Our trainer, Karen Engwall, does offer a few evening sessions on Tuesdays, Wednesdays and Thursdays. There is an additional $20 per session fee for all sessions after 5pm.
- Our owner/trainer, Mike Deathe, teaches group classes in the evenings so he does not have any regular evening slots available. He will occasionally offer a Saturday mid-morning session, when he does not have a public speaking engagement – or busy with his other job as a full-time dad. There is an additional $20 per session fee for all Saturday sessions.
- Mike’s office hours are on Thursday and Friday afternoons. These office hours are when Angela schedule phone calls for Mike to communicate directly with clients. He also offers a free Ask-a-Trainer Session at BarK weekly on Thursdays.
- Just call the office for more details on how to contact us 913-269-7595
Due to volume of business, group class commitments, speaking engagements and regular customer contact, these options are the best way to reach as many clients as we can. We apologize if they do not fit your schedule.
Dog training is about consistency and frequency. Practice daily for short intervals, 20-30 minutes each, a couple of times a day.
We schedule 2 weeks between sessions so our clients have plenty of time to work with and practice with their dogs.
We even include videos of our owner/trainer, Mike Deathe, doing the techniques for reference when we are not there.
The time you spend working with your dog is what ends up training the dog. It’s about your relationship with the dog, not with us.
If you are looking for someone to come out multiple times a week and do the training with your dog, we will not be the best choice. Remember we train owners, not dogs!!!
Any books or articles we send you are part of the training process, and you should read and review them to make sure that you completely understand the process.
Each person in the family must be on the same page and pulling in the same direction, otherwise it will slow down or create a negative training process.
Your dog’s behavior and well-being are your responsibility, and it is up to you to be an advocate for your dog. Never put them in a situation they cannot handle.
If you are not prepared to move forward with new material when the trainer arrives, we will stop the session and reschedule another time to meet when you can get caught up. This is usually caused by the owner not having done the homework. We do not want to waste your time or ours, and continuing on with new material when the dog is not ready is not fair to them either! If you are struggling with your homework and don’t feel you are progressing as expected, please reach out and call us so we can help…that’s what we are here for!
This will end up costing you a rescheduling fee, and slow down the training process. So, please keep up on the homework a little bit each day. You will be amazed at how fast your dog will pick things up if you work daily! We handle these situations the same as a day-of cancellation/no-show with a fee of $40.
People always ask how many dogs have failed our training and, in reality, the answer is almost none; but the same cannot be said for the number of humans who fail, simply because they do not do the work between sessions. 🙁
Attending classes or sessions are up to you.
Once training has been booked, we do not offer refunds. Dog training is both a commitment in time and money, not only for the owner but also for the trainer as well. If there are any questions, please call 913-269-7595 and discuss before signing up.
If you are in a group class and are not able to complete the course, you can transfer to another class at a future date for a fee of $125.00 (a 50% discount off regular price).
We require a $50.00 Non-Refundable Deposit prior to scheduling private in-home sessions or reserving spots in group classes.
Your appointments will not be scheduled until both your deposit and signature agreement to the Fine Print and FAQs are received.
Once we schedule your sessions, we will send you a confirmation email that will include a link to our Behavior History Questionnaire for you to complete. This questionnaire is due within 48-hours of setting your appointment(s). If we do not receive both the Behavior History form, your appointment(s) will be opened back up on the calendar for other clients and rescheduled once the questionnaire has been received.
It takes the time and resources of both the trainer and office staff to call, discuss, answer questions and to get folks set up in the calendar or to reserve spots in class rosters. So, it is critical that, if you chose to work with KISS Dog Training, you are as committed as we are and plan to follow through with the training.
The remaining balance, minus your deposit, is due before your first session. Once we decide what package works best for your needs, we will bill you for the full amount with an option on the invoice to pay your minimum $50 Deposit. Please be sure to save that invoice as this will be the same link you will use to pay the remaining balance before your first session. If you would prefer to pay your balance by check, please contact our office so we can make sure your trainer knows before they arrive. (All invoices are sent via PayPal; however, you do not need a PayPal account – you can simply select the option to pay using a credit card.)
We cannot hold time slots for people; sessions are scheduled on a first-come, first-serve basis, and deposit must be received prior to any sessions being added to the trainer’s calendar.
If cancellations become an issue, we will require prepayment for services.
We understand that life does sometimes get in the way and emergencies come up. However, they also create havoc on our calendar and our ability to provide timely and effective service for others. Not only do we have to pay office staff to rearrange the calendar and appointments, we also have to pay the trainer for the time lost. Therefore, our policies for cancellations are simple:
Rescheduling with more than 48-business hours* notice will be charged a $20.00 fee to move your appointment. Any cancellation on the day of an appointment (48-business hours* or less before session) will be assessed a $40.00 fee prior to rescheduling. (*Weekend hours are not included…for example, if you send an email or leave a voicemail on Saturday cancelling your session on Monday, you will be assessed a $40 fee.)
If you choose to not pay the fees you simply forfeit that particular session (it does not affect any of your other/future sessions).
The trainer can also cancel the session due to the client not being prepared or not ready to move forward with new material. This is usually caused by the owner not having done the homework. We do not want to waste your time or ours, and continuing on with new material when the dog is not ready is not fair to them either! We handle these situations the same as a day-of cancellation/no-show with a fee of $40.
Am I really responsible for communication with the trainer to keep him/her informed of my progress between sessions? And does this really include me sending videos?
YES, yes you are! You are the key to the success in this process. It is our job to point you in the right direction, show you how to do the exercises and send you video examples in many cases to review. If you are having issues, we need to see the issues and instead of waiting for the next session. We want and expect you to send us small :30-second videos of your progress so we can help! If this seems like it might be too much work or something you are not willing to do, please consider this when you are deciding if we are the right fit for you as a trainer.
Is it true that from time to time you will “fire” a client?
Yes, from time to time I find that the owner is not capable or willing to do the work. I do not want to waste your time or mine. I make every effort to let you know my training philosophies and expectations and hope that you will learn about my personality through reading through the Fine Print & FAQs and watching the videos I have made publicly available on You Tube. However, there are some times where personalities just do not mesh, and it is in the dog’s best interest to terminate the sessions so you can move on to another trainer that is a better fit for you and you do mesh with. But in most cases, when I do actually “fire” a client it is because the client is consistently not prepared, doesn’t have the time or are just simply not doing the homework. I hate to even put this on the website, but as we always strive to be as transparent as possible, I want you to see this here before deciding to hire us to work with you to learn how to train your dog.
Many in our industry offer free estimates or assessments, but in the end, suggest packages that can cost thousands of dollars. We have priced our service to respect our time as well as make training as economical as possible for the client. We urge our clients to shop around and, in the end, we hope you will feel the same way. This also gives you a chance to see if you “jive” with the trainer, along with providing us the opportunity to let you know up front what we think the training process will involve. Again, this option is so that we can be as transparent as possible and make sure our clients go into training knowing exactly what is going to happen, what will be expected and how much it will cost. If you have any questions, just call the office at 913-269-7595 and we will be happy to help!
Assessments require pre-payment along with your signature agreement to the Fine Print & FAQs before scheduling. This assessment will be invoiced through PayPal. Once scheduled, you will receive the Behavior History Questionnaire, which must be completed and submitted to us within 48-hours from the time you call us to set up the assessment. This questionnaire will help provide the trainer a lot of the information they need and save the time of going over these questions during your visit – allowing them to focus on discussing more of the details when they are there.
Our Diamonds in The Ruff Finishing Group Class is a six-week finishing class. Dogs must be at least 20-weeks old and have completed our Gold Package private in-home training (or prior approval from the instructor). Classes dates/times can vary and they are held at several locations around the KC metro area. Please call the office at 913-269-7595 for info or to reserve your spot in our next class.
We also offer our Diamonds in The Ruff Grad School Group Class is a six-week graduate level class. Our Finishing Group Class is a pre-requisite for this graduate level class. Classes dates/times can vary and they are held at several locations around the KC metro area. Please call the office at 913-269-7595 for info or to reserve your spot in our next class. This class is only taught 1-2 times a year.
Dogs that are fearful, reactive or aggressive are not candidates for our group classes. If you are unsure, please call with questions. Dogs exhibiting these behaviors will be asked to transfer to private instruction, so that there is no disruption for the rest of the clients in the class. There are no refunds, but there are always options for you and your dog to receive training.
No prong or choke collars.
No retractable leashes.
Training treats are to be brought by the humans. If you do not bring treats, the distraction of this class is going to make success very difficult and frustrating for you to achieve. I recommend soft, smelly and yummy treats that will keep Fido’s attention (even in the distractions of a group class).
Your veterinarian should be part of the training process. Keep him or her in the loop with all aspects of your training.
We require documentation of up-to-date vaccinations. We will expect you to show us these documents at the beginning of all group classes or private sessions.
Any photos taken during class or training may be used in promotional efforts by KISS Dog Training.
Trainer does not carry cash, so please provide exact change for cash payments. We also accept checks, credit cards and payments via PayPal for your convenience.