rantYou know the least fun part of my job is making people mad… I really do try to help people and give great customer service but it seems when I try to under promise and over deliver in regards to questions or cases involving aggression people get very defensive…

Please do not take the things I say personally but understand that aggression in many cases is not “fixable”, instead it is in some cases only manageable or modifiable… I also like to stress that owner compliance in aggression cases is not all that great, and without that success is very hard if not attainable… This is why I always start with management and move forward from there…

Again my goal is not to upset you, blame you or chastise you but instead give you a very honest, blunt and eyes wide open account of the challenges you are about to embark on…. I really do hate it when folks get upset but in the end I want you to have all the information you need to be successful and to know what will necessary in the training process….

A final thought, not all folks are going to jive from a trainer/client standpoint and that is OK. I have and always will be happy to recommend other local trainers for you to talk to if necessary…

Well off the soapbox and back to the days work!

7526 Total Views 2 Views Today